Legal
Return and Refund Policy
Last updated July 28, 2026
We want you to be confident in your HALO360 purchase. This policy explains returns and refunds for orders placed with Halo Pool Products.
Returns
If you are not satisfied, you may request a return within 30 days of delivery. Items must be in original, resalable condition. To start a return, contact us with your order number.
Refunds
Once we receive and inspect your return, we will notify you of approval and issue any refund to your original payment method. Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defect.
Defective or damaged items
If your HALO360 arrives damaged or has a defect, contact us right away and we will make it right under this policy and the Limited Warranty.
How to start
Email support@halo360pro.com with your order number to begin a return or report a problem.